Troubleshoot: Linking your Instagram to Mysocial

This is a quick tutorial on how to troubleshoot issues with linking your Instagram to Mysocial.

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To link your Instagram to Mysocial, you need:

1. Your Instagram account to be linked to a Facebook page.
2. You need to provide the right permissions when linking it to the Mysocial app.
3. If that doesn't work then you'll need to remove the business integration from Facebook and relink your instagram to Mysocial.

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How to connect your Instagram to a Facebook page [VIDEO TUTORIAL]

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Here's how to connect your Instagram account to a Facebook page:

1. Open www.Facebook.com on your desktop computer.
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1. Click on your profile picture in the top right corner. You'll see a list of your Facebook pages.‍
2. Select the Facebook page you want to link to your Instagram account.

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1. Go to the side panel on the left and click on your profile picture again.

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1. Click on "Settings."
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1. In the left panel, scroll down until you see "Linked Accounts" and click on it. You'll see that I currently have no Instagram account connected to this Facebook page.

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1. Click on "View" and then "Connect Account."

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1. Important Note: Make sure your Instagram account is a professional account before linking it to a Facebook page.
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2. Now, let's connect the Instagram account. Log in to Instagram and click on "Continue."
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3. Awesome! Your Instagram account is now linked to your Facebook page.

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If you have linked your Instagram with Facebook and it still doesn't work, then you maybe haven’t provided Mysocial with the right permissions.

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Here is a short video on how to make sure that you give Mysocial the proper access to link your instagram.

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If you have succesfully linked a Facebook Page with your instagram and it still doesn't work!

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This probably means that the Facebook system hasn't properly updated your newly linked account and isn't sending it to Mysocial.

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Here is how to fix it:

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1. Open the Facebook app -> Profile -> Settings & Privacy

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2. Click on business integrations

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3. Click on Mysocial

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4. Remove the Mysocial integration

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5. Open the Mysocial app and try linking your instagram account again.

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If for some reason it still doesn't work. Then please contact support@mysocial.io